For GPs & practice staff
Write the HMR referral in your own practice software and send it to us. We book the patient, send an accredited pharmacist to their home and return a clear report you can act on.
Fax
1300 329 467
1300 FAX HMR
Please complete, sign and date the referral yourself using your usual practice template.
Your clinical decision stays yours. Our job is the logistics in between.
1
If the patient would benefit from an HMR, issue the referral from your own software and fax or email it to us.
2
Our office books a time that suits them, with a pharmacist who speaks their language where possible.
3
A full review of every medicine in the home — prescribed, over-the-counter and complementary.
4
Findings and recommendations arrive within 10 days, ready for you to discuss with the patient and prepare their medication management plan.
Eligibility is your clinical judgement. These are common reasons GPs refer.
Five or more regular medicines
Recent hospital discharge
Recent changes to their regimen
Several prescribers involved
Suspected adherence problems
Signs of an adverse drug event
Blank, import-ready templates for Best Practice, Medical Director and Zedmed. They pull your patient's details from your software, and you complete, sign and date the referral as usual.
We follow up the patient, the booking and the pharmacist, so your reception team doesn't have to.
Concise, prioritised recommendations — interactions, side effects, adherence and deprescribing opportunities.
All patient information is handled by our team in Australia. Nothing goes offshore.
Pharmacists who speak a range of languages, so the review reflects how medicines are really being taken at home.
We sometimes write to GPs about patients who may benefit from a medication review. That letter is a clinical recommendation only. It is not a referral.
Whether to refer is entirely your call. If you decide to proceed, please issue your own referral as you normally would.
Call us about a letter